There are jobs- and then there are careers. The change to do the kind of work that adds up to something meaningful. The opportunity to challenge yourself and learn new skills. The prospect of being surrounded by smart, motivated, compassionate people- every day. That’s the kind of work you can expect at Hospice of Southern Kentucky. Come join us.

Hospice of Southern Kentucky is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment. Questions? Reach our HR department at 270-746-9374.

Job Openings

Home Team CNA

The Home Team CNA is based at in our 9 county community setting. This position will travel to patients home and provide care. The CNA role is a full-time 8-4:30 Monday through Friday.

The Home Team CNA position requires a health care professional who can make critical decisions autonomously, provide empathetic care, manage a variety of needs, and communicate effectively, both with patients and families, and with the HSK team.

The Home CNA will be a valued member of the HSK Home Team and will have immediate access to the fellow team members at the Hospice House, as well as to resources at the House, in the execution of his/her duties.

Job Title:  Hospice Aide                                                    
Years’ Experience: None
FLSA Status:  Nonexempt                                                         
FTE Status:  FT, PT or PRN
Education Level:  CNA Training and Certificate          
Reports to:  Nursing Supervisor 
Date: Revised June 2022

JOB SUMMARY
An important member of the IDT, the Hospice Aide provides care to the hospice patient at a vulnerable time.  The patient depends on and puts great trust in this person.  One of the goals of the position is to make the patient feel clean and comfortable.

ROLE
The Hospice Aide provides personal care, which includes bathing, dressing, hair care, and oral care, as the patient or caregiver desires.  His/her assignment is planned and directed by the RN.

RESPONSIBILITIES/DUTIES (but not limited to)

  • Personal care: bathing in the shower, tub or from a basin, shave upon request
  • Skin care: applying lotions and barrier creams, simple make up
  • Hair care: shampooing and drying, combing, brushing, simple styling
  • Oral care: brushing teeth, cleaning dentures, mouth care with swabs and chap stick
  • Nail care: cleaning, applying polish per pt request
  • Dressing patient, as directed by patient or caregiver
  • ROM exercises, as directed by the RN
  • Assist patient with ambulation, as directed by the RN
  • Turning and positioning patient
  • Feeding patient as needed
  • Changing bed linens
  • Straighten patient room
  • Documentation of care provided
  • Confidentiality
  • Attend IDT meetings, when possible
  • Maintain safe environment, reporting any concerns to the RN
  • Other duties as assigned

Responsibilities DO NOT include:  giving medications, discussing spiritual or psychosocial needs, getting involved in family decisions, nor sharing the aide’s own personal information or problems with the patient or family.

Other duties performed are to assist with care for the facility:

  • Removing dirty linen to linen cart
  • Removing trash from patient rooms and public areas
  • Straightening and cleaning the family kitchen, as needed
  • Restocking linens and supplies in patient rooms
  • Delivering food trays, on occasion

RESULTS

  • Patient will be neat and clean
  • Patient will be safe
  • Assistance for the family or caregiver
  • Well-kept facility

REQUIREMENTS (of Position)

  • CNA training
  • Time management and organization
  • Strong interpersonal skills
  • Good communication skills
  • Must be a team player

RELATIONSHIPS

During the bathing process our patients are exposed, which makes them feel vulnerable.  This position requires tenderness and compassion to diminish these feelings, whenever possible.  When the patient feels safe, they feel less vulnerable, developing trust in the Hospice Aide and the RN.  The Hospice Aide is an important member of the team and needs to communicate with the team whenever there are changes in the patient’s condition or a decline in the patient’s abilities to assist with their own care.  These findings are significant and may help justify the patient’s appropriateness for hospice care.

PHYSICAL DEMANDS and WORKING CONDITIONS

Requires sitting for long periods of time; occasional bending, stretching or lifting, and full range of body motion.  This position requires the ability to work under high stress conditions for long periods of time.  Requires corrected vision, ability to hear normal range of voice, drive, and negotiate steps, walkways or housing not designed for handicap access.  May require contact with individuals with communicable disease and body fluids.  Occasionally, requires maneuvering items weighing over 100 pounds.  Able to work in normal office environment, use office equipment, and prepare written reports.

Volunteer Coordinator

Job Title:  Volunteer Coordinator                    

Years of Experience:  2 years in a public job preferred      

FLSA Status:  Exempt                                                

FTE Status:  Full-Time

Education Level:  Bachelor’s Degree in Business, marketing, Human Services, or Healthcare related field (Highly Preferred                                                                                                      

Reports to:  Director of Human Resources

 

JOB SUMMARY

Volunteers are a vital part of the hospice team are required by the Conditions of Participation under Medicare.   The volunteer coordinator will manage the volunteer program to grow the number of volunteers, conduct training, and coordinate their assignments, ensure compliance and ensure that patient needs from volunteers are addressed.  The volunteer must understand most all operational areas of the organization to promote the ability to appropriately place volunteers.

ROLE

The volunteer coordinator will recruit volunteers in each of the communities we serve.  He/she will plan and conduct volunteer training, matching volunteers to their interests and suitable patients.  He/she is a part of the management team, directly reporting to the Director of Human Resources

RESPONSIBILITIES/DUTIES

  1. Recruit volunteers in the communities we serve.
  2. Plan and conduct volunteer training and in-services.
  3. Maintain volunteer personnel records.
  4. Assign and evaluate volunteers.
  5. Review volunteer documentation.
  6. Maintain documentation of volunteer hours, as required by Medicare.
  7. Attend/set up health fairs as a means of education and recruitment
  8. Work with corporate sponsors for volunteer recruitment/activities.
  9. Work with clinical team and other Leadership members to identify volunteer needs and care coordination needs.
  10. Assist with operational duties as needed.
  11. Other duties as assigned.

RESULTS

  1. Volunteers located geographically near patients
  2. Volunteers available to support clinical staff
  3. Volunteers to assist with administrative duties
  4. Meeting Medicare requirements

 

REQUIREMENTS (of Position)

  1. Demonstrated time management and organization experience
  2. Able to travel out of the county
  3. Proficient computer skills
  4. Good communication skills
  5. Attention to detail and follow through

PHYSICAL DEMANDS and WORKING CONDITIONS

Requires sitting for long periods of time; occasional bending, stretching or lifting.  This position requires the ability to work under high stress conditions for long periods of time.  Ability to hear normal range of voice, drive, and negotiate steps, walkways or housing not designed for handicap access.  May require contact with individuals with communicable disease.  Able to work in normal office environment, use office equipment, and prepare written reports.

Medical Billing Coordinator

The Medical Billing Coordinator role is a full-time 8-4:30 Monday through Friday.

The medical billing coordinator position requires a professional who is organized and detail oriented.  This role communicates effectively, both with patients and families, and with the HSK team.

The Medial Billing coordinator will be a valued member of the HSK Team and will have immediate access to the fellow team members.

 

Job Title: Billing/Accounts Receivable Coordinator

Experience: 1-3 years (preferred)

FLSA: Exempt FTE Status: Full time

Education Level: Assoc. / Bach Degree and/or 2 – 3 Yrs. experience

Reports to: Executive Director 

 

Job Summary

Procuring funds from patient’s payor sources. He/she must be meticulous and tenacious in pursuing payment, with dedicated follow through. It, also, requires some creative thinking outside the box to explore potential leads for possible payment sources.

 

ROLE

The Billing/Accounts Receivable Coordinator (BARC) role requires the ability to multi-task in a fast paced environment, strong team and customer service skills, technical expertise, and solid communication skills. In this role the BARC must demonstrate solid problem solving skills and independent action abilities. The BARC is responsible for a variety of billing functions including insurance follow-up, claims resolution, accounts receivable management, and responding to staff, patients and payers in a timely manner with a high level of customer service and positive attitude.

 

RESPONSIBILITIES (not all-inclusive)

Under general direction, the BARC is responsible for the production and quality of billing services provided for claims submitted to federal, state and third-party insurance carriers; performs billing, collection and follow-up activities to maximize reimbursement; maintains service orientation to management members and clinical staff for hospice and physician billing services; manages the patient accounts, performs analysis and reporting for accounts receivable; provides training and quality control feedback for clinical staff involved in point of care data entry with tablet or laptop computers in the field.

Accurately processes insurance payments and electronic remittance files and reconciles to patient accounts.

· Processes electronic and paper claims and submits to payer or clearinghouse with necessary attachments and documentation to support the claim.

· Maintains account receivables by following up on outstanding claims.

· Responds to phone calls and works effectively with insurance companies and patients regarding billing procedures, balances and statements. Researches information concerning write-offs and adjustments and makes recommendations to the Executive Director for resolution.

 

REQUIREMENTS – SOME SPECIFIC DUTIES (Not all-inclusive)

1. Precerts (pre-certifications) & Preauths (pre-authorizations) on all new patients for hospice eligibility.

2. Reauthorizations for all patients prior to expiration of current benefit periods and always before their next benefit periods.

3. Data entry of all required information into billing and collections systems to accomplish clean claims for all service billings.

a. Hospice Services

b. Physician Services/Visits

c. Nurse Practitioner (NP) Services/Visits

d. Room & Board Charges for Nursing Homes

e. Other services and charges as may occur

4. Recording collections of all monies and adjustments by patient account from EOB’s to maintain consistent integrity of account balances in systems.

5. Timely investigation and research to determine what corrective actions are necessary to resolve any and all billing errors on all denied claims.

6. Implement necessary corrections to resubmit denied claims and collect monies as quickly as possible.

7. Follow-up on all denied claims that have been resubmitted and work the claims to avoid timely billing denials.

8. Document all billing adjustments with explanations and present to Director of Finance or Executive Director for approval prior to posting adjustments to the system.

9. Document all billing denials with explanations and post adjustments to the system.

10. Reports and Documentation needed:

a. Aging report Write-off report (Must include written reasons for each write-off)

b. Face to Face report (Visits needed for the upcoming month)

c. Recerts report (All recerts needed for the upcoming month)

d. CAHPS report

e. Claims submitted thru KHN – copies sent to KHN

f. Pharmacy list collected and added to claims with Medicare

11. KLOCS – Medicaid for SNF Patients, enter MAP forms, follow thru for approval

12. Responsible for billing families/primary responsible party for residential room and board at the Hospice House.

 

RESULTS

  • Billing: To maintain success in this position, the BARC must process clean claims by accurately submitting bills with an error rate of less than 5%.
  • Collections: To maintain success in this position the BARC will need to be aware of all claims that have a balance over 90 days and work diligently to get them paid.
  • To maintain success in this position, the BARC must process and collect all claims in an effective method to maintain adjustments and write-offs within industry standards.
  • Any and all adjustments or write-offs must have the prior approval of the Executive Director.

 

RELATIONSHIPS

Building positive workplace relationships is vital for career success. Relationships can positively or negatively affect your ability to accomplish your job, satisfaction with the job, or advance and gain recognition for your achievements. When you build positive relationships, you feel more comfortable with your interactions with others. You feel a closer bond to the people you spend the majority of your time working with.

This position is a customer service position that requires traits of compassion, fair-mindedness and firmness. In order to develop and build positive relationships to ensure positive outcomes in collecting money on accounts outstanding, the person in this position must maintain positive and productive interactions with your supervisor, staff and team members, senior management, vendors, clients, customers, any direct reports and directors.

Building positive relationships often provides increased resources to help you get your job done and to be more efficient. You’ll enjoy greater satisfaction at work… and so will those around you.

 

PHYSICAL DEMANDS and WORKING CONDITIONS

Requires sitting for long periods of time; occasional bending, stretching or lifting. This position requires the ability to work under high stress conditions for long periods of time. Ability to hear normal range of voice, drive, and negotiate steps, walkways or housing not designed for handicap access. May require contact with individuals with communicable disease. Able to work in normal office environment, use office equipment, and prepare written reports.

Intake Coordinator

Job Title:  Intake Coordinator                                 

Experience:  Similar role Medical Preferred             

FLSA Status:  Non-exempt                                                    

FTE Status:  Full time

Education Level: Certified Medical Aide                      

Reports to:  Director of Clinical Services

Date:  October 2022

 

 

JOB SUMMARY:

                                                           

The Coordinator II  is responsible for a variety of hospice office clerical duties as well as assistance with billing.  He/She maintains organization of many aspects of the organization  including answering phones, directing calls, accepting new referrals, data entry of new referrals, filing/scanning paperwork in the charts, assisting nurses with coordinating calls,  computer data entry, answering phone calls, ensuring compliance with visit frequency for all disciplines and documentation in patient charts, general chart audits and reviews to ensure corporate compliance.    May be required to perform other clerical tasks.

 

He/she will have an impact on callers, and needs a courteous manner with a working knowledge of hospice.  Knowledge of medical terminology and Medicare regulations preferred.

                                                                       

RESPONSIBILITY (not limited to)

  • To receive phone calls and take messages and forward calls appropriately.
  • To assist with scanning/filing paperwork in patient charts and ensuring that all required components of chart are filed timely.
  • To assist with computer data input, i.e. referrals, admissions, clinical patient times
  • Reconciliation of DME/Supplies and Medications- Chart versus Invoice
  • To process Notice of Elections (NOE’s)
  • To mail notifications to physicians about hospice elections
  • To assist with denial letters to other providers.
  • To assist with billing to cover vacations
  • To assist with intake to cover vacations.
  • Other duties as assigned

 

 

 

 

REQUIREMENTS (of Position)

  1. Positive demeanor and speaking skills
  2. Good communication and listening skills
  3. Proficient computer skills
  4. Excellent organization skills with attention to detail
  5. Ability to travel for errands
  6. Ability to handle sensitive information
  7. Bachelor Degree in relevant area preferred.

 

 

PHYSICAL DEMANDS and WORKING CONDITIONS

Requires sitting for long periods of time; occasional bending, stretching or lifting.  This position requires the ability to work under high stress conditions for long periods of time.  Ability to hear normal range of voice, drive, and negotiate steps, walkways or housing not designed for handicap access.  May require contact with individuals with communicable disease.  Able to work in normal office environment, use office equipment, and prepare written reports.

Housekeeper

Job Title:  Housekeeper                                                          

Experience:  Previous infection control cleaning

FTE Status:  Full time                                                               

Education Level:  High School equivalent

Reports to:  DCS                                                                         

Date:  Revision November, 2022                      

JOB SUMMARY

HSK needs to maintain the facilities with a clean and manicured appearance.  As a healthcare facility the cleanliness is vital, to prevent the spread of infection and maintain a therapeutic environment.

ROLE

The housekeeping role includes cleaning both the administration building as well as the inpatient hospice facility to maintain infection control.

RESPONSIBILITIES/DUTIES

  1. Work with cleaning /disinfecting solutions in the proper and safe fashion.
  2. Operate various cleaning equipment, such as vacuums, shampooers, etc.
  3. Maintain facilities in a clean, sanitary, and presentable appearance.
  4. Remove trash, waste, and other disposable materials.
  5. Report possible repairs of equipment or furniture or any potential safety hazard.
  6. Wash glass in windows, mirrors and doors.
  7. Dust or clean furniture, ledges, decorations, air vents, etc.
  8. Sweep and mop all floors.
  9. Empty patient rooms need monitored /cleaned for dust and debris.                
  10. Sanitize, disinfect and clean all occupied rooms daily or as needed.
  11. Disinfecting of toilets, showers, bathrooms, etc.
  12. Maintain inventory of cleaning and paper supplies and place order when needed
  13. Assist in preparation and clean up for special events.
  14. Clean office as needed/minimum of one time per week including but not limited removing trash, dust, sanitize and vacuum
  15. Ensure family room, child’s playroom are clean throughout the day including floors, furniture and surface areas
  16. Refrigerators are checked for outdated/unused food containers and are disposed of in a timely fashion to keep area odor free and clean.
  17. Other duties as assigned.

 

RESULTS

All buildings will be maintained in clean, presentable fashion.  Spread of infection will be minimized.    Public visitors to any building will be comfortable during their visit.

REQUIREMENTS (of Position)

  • Working knowledge of cleaning equipment
  • Understanding of biohazard cleaning and rational of chemicals used
  • Willingness to learn new cleaning methods
  • Understanding of infection control principles
  • Ability to maintain confidentiality
  • Organization and time management
  • Physical ability to push, pull, bend, stand and lift 50 pounds safely.

 

RELATIONSHIPS

Internal relationship building is an expectation for this job.  The DOCS relies on this position to report problems or potential problems.  This position requires a friendly demeanor to deal with sick patients and grieving families.  The staff depend on this person to maintain cleanliness for the benefit of the patients and families, as well as the staff.

PHYSICAL DEMANDS and WORKING CONDITIONS

Requires standing for long periods of time; occasional bending, pulling, pushing, stretching or lifting.  Requires the ability to work under high stress conditions for long periods of time.  Ability to lift up to 50 pounds.  Ability to hear normal range of voice, drive, and negotiate steps, walkways or housing not designed for handicap access.  May require contact with individuals with communicable disease